About Us: Village Capital & Investment LLC is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, and USDA loans. Our headquarters are located in Henderson, NV. As a lender/servicer, we work with loan originators, brokers, and correspondents to offer our customers competitive rates and excellent terms. Duties and Responsibilities: Receiving inbound calls from current and potential clients Place outbound calls to follow up with clients on a resolution to their issue Assisting with their basic mortgage needs to achieve one call resolution Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage. Partner with internal and external departments to resolve client issues Benefits: Competitive Starting Wage Great Health Benefits package including Medical, Dental, Vision 401(k) 1 week of paid training. We are invested in your success and development. Daytime hours from 5:00 am to 7:00 pm, Monday - Friday Full-Time or Part-Time consistent schedules and hours you can count on every week with overtime opportunities available REQUIREMENTS: High school or equivalent (Preferred) Computer skills: 1 year (Preferred) Customer Service Experience Excellent Phone Etiquette Keeping composure during stressful predicaments Possess a strong work-ethic Must be attentive to detail Must be computer proficient (Excel, Word, Gmail, Google, etc.) Teachable Personable Outgoing Dependable Always seeking to improve Commitment to confidentiality Essential organizational skills Exceptional verbal and written communication Job Types: Full-time, Part-time Pay: $16.00 - $18.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: 4 hour shift 8 hour shift Day shift Evening shift Morning shift Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred) Employment with Village Capital & Investment is contingent on the successful completion of a background check. This process may include, verification of employment history, educational background, criminal records, and credit checks where applicable. Any discrepancies or findings may affect employment eligibility. By applying for this position, candidates consent to the background check process in accordance with applicable laws and regulations.