About Job

We are hiring at Bayou City Dermatology! A growing dermatology practice serving the Houston area in Clear Lake, Cypress, and River Oaks. We are looking for a highly motivated and friendly Cosmetic Patient Care Coordinator with an upbeat personality, a desire to help, a keen intellect, meticulous attention to detail and a genuine love for people of all types. The candidate will embrace the practice philosophies, enjoy a team-based approach to work and appreciate our top-notch work environment in the Houston and Cypress area.

Required Experience:

Demonstrated experience delivering front-line customer service to a discerning clientele.
Ability to provide high-level service with a smile even in challenging situations.
Work experience in a medical practice environment.
Experience with EMR system.

Skills Required: Customer Service, Telephone Skills, Multi-tasking, Problem-Solving Skills, Attention to Detail, Self-Starter, Professionalism, Computer/Internet/Cloud Savvy, Teamwork, Time Management, Listening, Organization, Quality Focus, Building Relationships, Resolving Conflict, Legal Compliance, EMR experience.

Basic Responsibilities (not limited to):

Scheduling cosmetic appointments for multiple providers using various computer/cloud interface systems.
Confirming Cosmetic Appointments
Consults with patients to discuss skin care needs.
Assists with providers during injectable services.
Handles cosmetic patient issues and complaints.
Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
Coordinate patient care between our office and other medical offices.
Participates in professional development efforts to ensure currency in health care practices and trends.
Understand and exercise principles of triage and urgency in communicating patient information to and from the providers.
Maintain complete knowledge at all times of changing practice services, prices, policies, procedures, hours of operations and special circumstances.
Create and maintain an inviting and professional atmosphere in the public, patient and private areas of the office.
Protect the confidentiality of patient and practice information at all times.
Participate in general staff meetings and patient-specific case management conferences.
Collaborate with other staff and medical providers to care for each other in the process of caring for the patients.
Give timely feedback and reports to management and medical providers.
Knowledgeable with skin care products, injectable treatments and esthetician services.
Handle inventory on a regular basis.