About Next STEPS Worldwide
Next STEPS Worldwide is an innovative and rapidly expanding outpatient mental health clinic, offering comprehensive psychological, therapeutic, and nutritional services across a diverse population and throughout the lifespan. We believe in a multidisciplinary approach, where our team—comprised of licensed psychologists, therapists, dietitians, and provider support specialists—works collaboratively to provide exceptional client care. With headquarters in McKinney, Texas, Next STEPS operates in 27 locations across the state, with additional locations opening soon.

Position Overview
We are seeking a dedicated and professional Care Coordinator to join our dynamic team of mental health providers. This individual will play a key role in ensuring smooth daily operations, assisting with office productivity, and fostering a positive and efficient environment. The ideal candidate will be motivated, organized, and capable of managing a variety of tasks in a fast-paced office setting.

Key Responsibilities

• Handle confidential information and documents with integrity and professionalism.
• Answer 50-60 phone calls daily from clients and assist with strong customer service skills in a call center environment.
• Utilize EMR system to help clients get scheduled, process records request and provide excellent social services.
• Convey doctor's recommendations to clients over the phone
• Ability to utilize multiple computer screens, multitask, type while talking on the phone, and answer the phone in real time avoiding clients being put on hold.
• Assist with provider support
• Retrieve and summarize information from records, emails, meeting minutes, and other documents.
• Address and resolve administrative inquiries and concerns.
• Utilize reports to ensure coordination of care and social services is happening effectively on a daily basis.
• Perform additional administrative duties as assigned.
• Maintain a high standard of professionalism in appearance, communication, and interactions with clients and staff.

Minimum Qualifications

• Strong verbal and written communication skills.
• Exceptional interpersonal and customer service abilities.
• Proficient in Microsoft Office Suite or similar software.
• Excellent organizational skills with a keen attention to detail.
• Basic knowledge of clerical procedures such as filing and recordkeeping.
• Ability to work independently and manage time effectively.

Education and Experience

• Degree ins social work preferred -MSW
• Associate’s degree required; Bachelor’s degree in a related field preferred.
• Prior administrative experience in a doctor's office setting is a plus.

Location & Commute

• McKinney, TX 75070: Must reliably commute or be planning to relocate before beginning work.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds occasionally.

Job Type

• Full-time

Salary

• Starting at $16.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Schedule

• Monday to Friday

Application Process
Interested candidates must be able to reliably commute or relocate to McKinney, TX. If you meet the qualifications and are excited to contribute to the success of a rapidly growing organization, we encourage you to apply.