Description:

DAYS/HOURS: 32 hours, Sunday – Wednesday, 10:45 pm-7:15 am. Essential position during weather emergencies.

Pays $21.40 per hour DOE, plus $2.00 (shift differential pay) for every hour worked between 11:00pm – 7:00am

LOCATION: 170 Morton St. Jamaica Plain, MA 02130

SUMMARY OF THE POSITION:

The Awake Overnight Guest Services Specialist (GSS) operates under the Pine Street Inn policies and procedures designed to ensure a safe shelter environment for guests and staff. The Awake Overnight Guest Services Specialist primarily focuses on the direct care of guests and responds promptly and professionally to their needs based on prioritization. The Awake Overnight GSS aids in developing and implementing housing pathways by encouraging guests to work on housing actively and connecting them to appropriate resources. The Awake Overnight Guest Services Specialist also assists guests in accessing substance abuse, mental health, and medical resources when the shelter cannot safely meet their needs. The Awake Overnight GSS must remain energized and focused, even when faced with ambiguous and demanding situations. Additionally, the Awake Overnight GSS is responsible for entering data into the Homeless Management Information (HMIS) system and documenting reports in accordance with agency policy. The Awake Overnight GSS must make sound decisions and seek guidance appropriately from a supervisor.

Requirements:

EDUCATION/TRAINING:

Required:

• High School diploma or GED
  
  

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish
  
  

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field
  
  

PREFERRED:

• Providing Narcan and CPR in a workplace setting
• Understanding addiction, recovery, and mental health
• Awareness of homelessness-related issues
• Familiarity with local resources