About Job

See yourself at Odyssey.

Join the team as our new Customer Care Coordinator.

Who We Are & Why We are Hiring

Odyssey’s Managed Services division provides end-to-end supply chain solutions, including full outsourcing capabilities and insourced freight management, powered by market-leading technology tailored to each client’s needs. Our specialized business units deliver customized solutions across a broad range of logistics modes and transportation sectors in North America, EMEA, and APAC. Through an advanced suite of custom reporting and specialized consulting, we offer actionable insights into delivery performance, process improvements, and freight spend optimization across all modes.

Based in vibrant Vandalia, IL Odyssey is on a journey to constantly innovate logistics. We are actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:
The Customer Care Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.

In This Role, You Will:

Maintain positive and professional relationships with customers and all internal staff
Understand and follow all company policies
Process customer orders according to their specific requirements and the established company policies
Handle in-house questions or issues between Customer Service and all other functional areas
Receive customer concerns to resolve or communicate to other appropriate areas for resolution
Appropriately record details of customer transactions or interactions
Observe utmost confidentiality in all interactions with manager, peers and customers
ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets the most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

High school diploma or equivalent
One year of related work experience
Familiarity with Good Manufacturing Practices (GMP) is preferred
Familiarity with Food Safety and Defense / HAACP is preferred

Location:
This is an on-site role based in Vandalia, IL.

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We offer a generous compensation and benefits package including:

Choice of medical plans with FSA, HRA and HSA options.
Vision insurance;
Company-paid dental and life/disability Plans;
401K with company match;
Preferred vendor discounts;
Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.