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Patient Care Coordinator/ Call Center Representative

Manhattan Specialty Care
place New York, 10170
work_outline
Full Time
record_voice_over
English
Experience:
Avoidant Personality Disorder
ECT
Milieu
Home Health/In-home
Preteens/Tweens (11-13)

About Job

Manhattan Gastroenterology is looking for a Patient Care Coordinator to join our team. We are looking for someone who is dependable, likes taking on challenges, and meets deadlines.

Responsibilities

  • Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice
  • Educates patients about the patient portal and encourages patient participation.
  • Assists in explanation of pre procedural instructions.
  • Recommends improvements to workflows to ensure maximum schedule utilization
  • Receives and responds to patient inquiries. Resolves non-clinical inquiries and complaints
  • Participates in special projects and performs other duties as assigned.
  • Answer incoming phone calls to screen patients, answer questions, or schedule appointments
  • Make outbound phone calls to patients, pharmacies, or insurance companies
  • Ensure that providers are scheduled for best use of time (Optimized)
  • Support clinicians by responding to telephone encounters
  • Schedule patient follow-up appointments as requested
  • Reach out to patients who are late to tele visits
  • Send referral letters to referring physician
  • Monitor and complete tickets via e-Clinical Works support portal
  • Respond to patient inquiries
  • Troubleshoot minor technological issues or escalate them to our helpdesk
  • Liaison between call center agents and medical assistants

Essential Functions

Medical office reception experience, including:

  • Use of an Electronic Health Record (EHR) in your daily work
  • Answering phones and multitasking in a fast-paced clinical practice
  • Scheduling patient appointments
  • Understanding of patient privacy rules and experience in a HIPAA-compliant practice
  • Strong written and verbal communication skills
  • Excellent customer Service
  • Understanding of general medical practice workflows
  • Ability to multitask accurately
  • Enjoy working in team-based environment

Requirements

  • Education: Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred or 5 years of experience in a similar role, preferably in a health care setting.
  • Excellent oral/verbal communication and customer service skills required. PC skills including Microsoft Office required.

Required

Preferred

Job Industries

  • Other

Professional Field

professional badgeOther Behavioral, Mental, or Healthcare Field

Patient Focus

Diagnoses

Avoidant Personality Disorder

Age Groups

Preteens/Tweens (11-13)

Therapeutic Approach

Methodologies

ECT

Practice Specifics

Settings

Milieu
Home Health/In-home