About Job

Operation Kindness is seeking a Full-time Adoption Counselor (Client Services Rep) to join our team! Operation Kindness is a pioneer in Texas for assisting animals in need of veterinary care, companionship and most of all, a home.

The Schedule is Saturday through Tuesday from 8:30am – 7:30pm

We provide a fun and rewarding work environment with excellent benefits. Spanish speaker a plus! Hourly employees receive time and a half pay if scheduled to work on 10 company designated holidays.

Position Responsibilities

Providing service for walk-in customers
Greets each customer promptly and pleasantly
Thoroughly explains application and adoption process
Reviews and verifies animal adoption questionnaire for accuracy and completeness
Provides customers with kennel passes while providing necessary instruction and information
Continually observes lobby area and ensures all customer needs are met
Answers telephones in front lobby area
Checks voicemail and email and responds to or relays messages accordingly
Ensures front desk and education room is neat and organized
Ensures ample copies of required forms are readily available
Files applications and other necessary forms
Counseling and showing animals
Helps make successful matches for adopter and pet
Shows and handles dogs and cats of all ages and sizes to potential adopters
Takes dogs of all sizes from cages and runs to designated area for purpose of introducing to potential adopters
Maintains safe and responsible control of animals at all times
Adoption/contract process
Completely reviews adoption documents with adopter
Enters all adoptions into Petpoint adoption software
Explains medical records and other pertinent pet information to adopter
Cleaning
Thoroughly cleans restrooms
Empties lobby and education room trash receptacles
Sweeps and mops lobby floor
Dusts and cleans all surfaces in lobby and education room
Vacuums area rugs
Cleans windows
Other duties as assigned, including assisting Off-site Adoptions programs

Position Requirements

Education and Experience Requirements
High school diploma or equivalent
Proven ability to speak, read and write English fluently
Spanish speak preferred
Minimum 6 months previous experience in Customer Service role or 3 months with significant animal care work experience
Basic computer knowledge (Internet, Microsoft Office)
Experience working with animals or significant pet knowledge strongly preferred
Valid driver’s license and satisfactory driving record.

Behavioral Requirements

Behavioral Requirements
Proven record of success in a customer service role or proven record of success at Operation Kindness
Proven ability to work well in a team environment
Proven ability and interest in working successfully with all types of people including customers, volunteers, co-workers and supervisors
Proven ability to multi-task
Proven record of reliability pertaining to tardiness and attendance
Proven ability to successfully handle challenging and complex situations
Feels and expresses a genuine liking for animals and working in an animal care environment
Physical Requirements
Requires occasional lifting and carrying animals and shelter materials weighing up to 40 lbs. Requires frequent walking and handling of dogs and cats of a variety of sizes and temperaments.
Requires frequent and extended periods of standing and walking.
May be exposed to unpleasant odors and noises. May be exposed to bites, scratches and animal diseases.

Operation Kindness is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics or status.

Background checks and drugs screens are part of the hiring process at Operation Kindness. EOE

Job Type: Full-time

Pay: From $17.50 per hour

Benefits: