Company Culture: At Freeman’s|Hindman we believe that people are enriched and energized when they are surrounded with objects of significance and meaning. F|H is one of the leading and fastest growing fine art auction houses in the U.S. Our values are evident in how we approach the marketplace, providing unmatched service, a focus on excellence, and holding the utmost respect for our clients and the items we steward. As a globally recognized brand, we conduct over 100 auctions each year for everything from contemporary paintings and fine jewelry to French furniture and rare books. With salerooms and business offices in Atlanta, Chicago, Cincinnati, Cleveland, DC, Denver, Detroit, Milwaukee, Naples, New York, Palm Beach, Philadelphia, San Diego, Scottsdale, and St. Louis we stay locally relevant while passionately catering to our global sellers and buyers.

Position Summary: The auction operations, coordinator manages the coordination of executing auctions by registering bid-related inquiries and working with staff on auction preparation. Passionately supports the Freeman’s|Hindman brand in daily interactions with clients and F|H team members. Follows the five principles of the client interaction guidelines and reinforces their importance by providing timely feedback.

Responsibilities:

• Manage a variety of client queries in person, on the telephone, and via email, as they relate to all transactional aspects of bidding, buying, and selling of property in upcoming sales
• Monitor and manage the bid inbox and follow up with clients promptly on their questions or concerns
• Duties to be performed in full compliance with department standards, including teamwork, high level of client service, accuracy, attendance, and punctuality
• Enter telephone bids into Gavelizer and assign phone bids day of auction
• Enter absentee bids into auction mobility (DBR)
• Monitor online bidding platforms and vet bidders for registration daily and communicate with bidders upon approval or denial
• Assist clients with registering to bid and navigating our website and other third-party auction platforms
• As designated bid coordinator you will be responsible for creating and managing the auction day schedules, ensuring that all activities are organized and run smoothly
• Respond to inquiries and issues during live and timed sales
• Proactively address client concerns and issues as appropriate and take ownership of solving the client's problem
• Manage and process the communication of post-sale offers to Department Coordinators on behalf of clients
• Assist in contacting underbidders and address bidding errors as needed
• Complete training on all auction duties assigned and assist in training new hires
• Assist with regional auctions and travel as needed
• Other duties as assigned

Education & Experience:

• Bachelor’s Degree in Business, Arts Administrations or equivalent experience
• 1–3 years of experience in auction operations

Skills:

• Superior client service and communications skills
• Strong follow-up skills and attention to detail
• Ability to work under pressure, multitask, prioritize tasks and meet deadlines
• Proficient in MS Office software; Outlook, Word, Excel

Competencies:

• Passion for Clients and Services
• Effective Problem Solving
• Better Together – Team Focused
• Initiative – Self Starter Attitude
• Commitment to Quality