About Job

Under direction, performs a wide variety of professional, analytical and administrative duties in support of assigned functions, operations, programs, and departments. Significant responsibilities in the overall administration of the Docebo Learning Management System, including user support. Performs duties in support of various administrative operations and activities including training program management, special projects, program evaluation, and other specialized functions. Contributes to data reports to improve the efficiency and effectiveness of operations; coordinates assigned activities with other OCHN departments, outside agencies, and the general public.

Essential Functions

Perform daily administrative tasks related to the Docebo Learning Management System that includes system operation and user support.
Perform duties in support of various administrative operations and activities including training program management, special projects, program evaluation, and other specialized functions.
Administer and coordinate assigned functions or projects; participate in the development and implementation of goals, objectives, and priorities for assigned functions or programs; recommend and implement resulting policies and procedures.
Assists the Manager/Director with workgroup responsibilities.
Perform complex administrative assignments with the LMS such as developing new and special forms and presentations, establishing, and maintaining appropriate databases, and preparing reports and other correspondence as required.
Provide assistance in resolving operational and administration issues; identify issues and conduct research to find alternative solutions; make and assist in the implementation of recommendations.
Coordinate, implement, and monitor special projects within assigned area of responsibility.
Provide training (as qualified) to Direct Support Professionals and/or other staff.
Assure confidentiality of all information as required by law and by policy.
Respond to inquiries in a courteous manner; provide information within the area of assignment; respond to inquiries in an efficient and timely manner.
Perform related duties as required.

Job Requirements and Qualifications

Education:

Bachelor’s degree in Health and Human Services, Business Administration, Human Resources, Public Health Administration, or related discipline.

Training Requirements (licenses, programs, or certificates):

Experience Requirements:

Minimum 1-2 years of administrative/operational oversight of a Learning Management System that supports 200+ users.

Knowledge Requirements:

Learning Management Systems operations and use.
Methods and techniques of data collection, research, and report preparation.
Trouble-shooting around technical issues encountered with LMS use.
Principles and practices of customer service.
Principles of business/professional writing.
English usage, spelling, grammar, and punctuation.
Pertinent federal, state, local laws, and regulations.

Job Specific Competencies/Skills:

Highly developed computer skills.
Highly proficient Excel spreadsheet skills.
Highly developed ability to collect, analyze and present data.
Highly effective oral and written communication skills.
Highly effective interpersonal skills in working with internal and external customers.
Ability to review and properly process documents containing sensitive and confidential information.

Oakland Community Health Network’s Core Competencies:

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, schedules, etc.):

Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
Must be available for meetings and events which may occur outside of standard office hours.
Work performed primarily in an office environment.
Hybrid (onsite/remote) work schedule available.
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.