About Job

Full job description

Tender Care Medical Supply, is a Home Medical Equipment Provider (HME), serving Colorado. Our slogan “We do it for the kids!” is the heartbeat of every decision we make. We are looking to add a new bilingual Supply Care Coordinator to our team. Compassion, independence, and love for helping families in our community are all qualities that you must possess. The passion that began with the owners, spreads to each staff member as they observe the difference that Tender Care Medical Supply makes in the lives of every client and family.

At Tender Care Medical Supply (TCMS), we are passionate about applying our extensive knowledge of medical equipment to better serve our clients. It is through our professional as well as our personal experiences, that we understand the complexities that are associated with medical equipment, as well as the importance of the role that medical equipment plays in the overall quality of everyday life. Tender Care Medical Supply staff are devoted to developing relationships with our clients and their families and we want them to understand that our staff will always take the time to listen and understand their individual medical supply & equipment needs.

Benefits:

$20.50
Full-time
Multiple medical insurance plans to choose from including an HSA option
Dental insurance
Vision Insurance
Life Insurance
Paid Time Off (PTO)
401k with Employer Match

Responsibilities and Duties:

Communicates with clients regarding their specific medical supply/equipment needs and benefits.
Communicates with physicians, case managers and other sources for continuing client care.
Requests/creates assignment of benefits, written orders, certified letters of medical necessity, prior authorizations and other required information.
Tracks and requests physician’s orders and prior authorizations as needed.
Maintains familiarity with the rules and regulations of Health First Colorado and other insurance companies.
Maintains accurate and complete records concerning all client related activity.
Secures rental cap letters from clients as needed.
Responsible for scheduling, generating and tracking all supply and equipment orders for delivery and pick up.
Works with Inventory Manager to meet the client’s needs for equipment and/or supplies.
Communicates and works effectively with Billing Specialists in coordination of care/reimbursement activities.
Responsible for forwarding necessary paperwork to other team members, as needed.
Responsible for ongoing communication and accurate record keeping with assigned clients regarding equipment changes, supply needs, change of demographics, insurance updates, etc.
Manages workload for timely and accurate processing of all required elements.
Assumes other duties within scope of training as assigned.
Promotes teamwork among co-workers, including assisting fellow office workers, as needed.
Communicates problems and concerns with supervisor that may lead to inaccurate or untimely completion of reimbursement processing and/or client dissatisfaction.
Demonstrates timeliness, courtesy, sincerity and patience when dealing with clients and all other organizations.
Markets the company in a positive and professional manner at all times.
Reflects the core values of Tender Care Medical Supply, Service, Integrity, Teamwork, Balance, Compassion, Ownership, and Fun.

Environmental Working Conditions and Physical Requirements:

Must possess ability to work in and move about in a standard office setting and to use standard office equipment, including a computer.
Sitting in a seated position for extended periods of time.
Visual ability to read materials in either a printed format or on a computer screen.
Stamina to maintain attention to detail despite frequent interruptions.

Education: