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Job Description

Position Title: Preferred Communities Case Manager

Reports to: Self-Sufficiency Programs Manager

POSTION OVERVIEW:

Under the supervision of the PC Program Manager, the PC Case Manager conducts intensive case management, supervision, and evaluation of program service activities of the Preferred Communities (PC) program to meet the agency’s goal and in accordance with the requirements of the ORR PC Program Guidelines and ECDC/ECAC Subcontract Agreement. The case manager provides critical support in developing, cultivating, and maintaining professional relationship with ECAC clients, third party service providers, consortium networks, social service agencies, government offices, ECDC HQ staff, ECAC staff, volunteers, and community members; assists and guides PC case Assistant and PC volunteers in execution of delegated tasks, supervision and ensuring of effective execution of program responsibilities to case workers as needed.

As integral part of the duties, the PC Case Manager:

Sets Monthly, Quarterly & Annual Performance Objectives/Goals and submits for review and approval by PC Program Manager.
Develops Outreach plans and assists PC program staff to develop such plans as needed.
Develops and executes approaches, methods for implementation & follow up.
Develops program assessment and evaluation measures and performance metrics.

POSITION RESPONSIBILITIES:

Understands refugee/immigrant issues and the Preferred Communities program including ORR-eligibility requirements. Continuously strive to be up to date and clearly understand the PC Program policies, and implement new changes in the policies, agreements, and guidelines.
Coordinate, supervise and implement Intensive Case Management (ICM) services to vulnerable refugees enrolled in the PC program. This includes conducting intake and needs assessment for potential clients, completing customized service plans in collaboration with clients, and providing culturally and linguistically appropriate services. Work with clients to remove any barriers to self-sufficiency. Identifies strengths, qualifications, and specific client needs. Refers clients to internal or external programs to provide additional support to the client.
Maintain PC Client Case Files for enrolled clients and ensure that all relevant client information, forms, and case notes are accurately, confidentially, and timely entered in the ECDC database and paper files.
Updates internal systems for organization and information storing including development of ECAC’s internal database, Kintone.
Continuously strive to be up to date and clearly understand the PC Program policies, and new changes in the policies, agreements, and guidelines.
Attend all meetings including Weekly Client Check In meetings, ECDC Conference Calls, ECAC staff meetings, and other external meetings to prioritize, plan and coordinate tasks, identify and resolve problems.
Closely work with R&P, employment, job development and training, youth, and ESL programs by sharing and updating client information and making timely and proper internal client referrals.
Participate and assist during ECAC’s program audit and monitoring by ECDC, ORR, as needed.
Update the Program Manager with progress and any challenges that have bearing on PC services. Assist in submitting monthly, quarterly, semi-annual, and other required reports. Prepare and submit timely reports on special cases that need the attention of government offices.
Continue professional development by active participation in regular monthly staff meetings, in-house training, and conferences.
Foster teamwork, staff motivation and cooperative environment; identify and assess stressful situations and suggest solutions to minimize staff burnout.
Perform additional tasks as assigned.

REQUIRED QUALIFICATIONS & EXPERIENCE

A minimum a U.S. or equivalent of a baccalaureate degree (Bachelor of Arts) in social work WITH a combination of demonstrable background of progressively responsible relevant work experience (including extensive case management service experience and working with refugees, immigrants or other low-income population groups.
At least 1 year of customer service or US professional office experience is a minimum requirement.
A master's degree in social work with relevant experience of case management services is preferred.
Possession of foreign language skills such as Arabic, Swahili, Spanish, French, Amharic, or others is strongly preferred.
The incumbent in this position must have knowledge and familiarity with the refugee resettlement process. Practical experience of working in refugee resettlement service; and a sound and current knowledge, understanding and application of the U.S. refugee program operational guidelines in a localized context is a plus. It also requires commitment to working with clients from a variety of religious, national, and ethnic backgrounds.
Possession of proven computer skills in using Microsoft Excel and Word is required. Skill of Access and other advanced database tools and applications is a plus. The ability to enter, organize and analyze data is strongly preferred. The position requires frequent written communication, preparing and submitting various reports and hence excellent communication skills both verbal and written are absolutely required.
Only those authorized to work in the U.S. can apply.
Background check is required.

Position Classification:

This is a grant-funded position, with the possibility of extension based on future grants.
All applicants must submit copies of documentation showing authorization to work in the United States (such as copies of U.S. passport copy, State ID/License, Green Card, or other similar acceptable documentation).
Applicants must submit the following to be considered: (1) cover letter; (2) resume.
Only those qualified will be contacted for interviews. No phone calls please.

*ECAC is an Affirmative Action and Equal Employment Opportunity Employer. ECAC prohibits discrimination in its hiring practices and in all its programs and activities based on race, color, national origin, gender, religion, age, sexual orientation, disability, and political beliefs.

Job Type: Full-time

Pay: $43,000.00 - $47,000.00 per year

Benefits: