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Job Description - Case Manager

We are looking for a dependable, compassionate, justice seeker to join our team as a Case Manager, and help support children and families experiencing foster care. Sound like you? Perfect. Keep reading….

Charlotte Angels is an innovative nonprofit that seeks to change the way children, youth and families experience the foster care system. We believe that if we can get every child, youth, and family in the foster care system in our programs, we have a great chance of changing the world we live in.

Our fast-growing organization has a start-up mentality, but also a level of professionalism and drive that is not found in most nonprofits. There is a LOT of opportunity with our company and we are looking for a creative, innovative self-starter who exudes these four core competencies: Professionalism, Passion, Initiative, Adaptability.

History:

Established in 2010, Austin Angels wraps community around children in the foster care system, as well as their caretakers, by offering consistent support through intentional giving, relationship-building, and mentorship. Our programs are created to help empower children and build sustainable foster homes. Our solution to the foster care crisis are the Love Box family support program and Dare to Dream youth mentor programs. Our programs utilize a trauma-informed, wrap-around service model that strengthens relationships between foster families, youth in foster care, and bio families. In 2016, Austin launched its first chapter in Amarillo, Texas and has then grown to open 19 chapters across the Nation including Charlotte.

General Overview:

The main role of a case manager involves the matching of volunteers/mentors with foster families/youth in foster care, the facilitation of a needs assessment/initial meetup to establish baseline needs, conducting the training of all volunteers, and monitoring the ongoing success and challenges with matched cases by engaging volunteers in monthly reports and engaging families in regular dialogue about progress and impact of the Charlotte Angels program. This also involves creating case profiles, gathering stories to be used in impact reports and marketing and tracking data on the success of each Charlotte Angels match.

Major Duties:

Engage in discussions around sensitive topics including child abuse, neglect, trauma, mental health, poverty, substance abuse, trust-based relational intervention, rehabilitation, social adjustment, therapeutic needs, child demographics, case trajectory, family preservation and child relational concerns. Utilize these discussions to advocate and make decisions for the best interest of the client.
Assist with recruiting new volunteer/volunteer groups. Ability to speak about programs during networking and/or presentations for volunteer recruitment.
Facilitate needs assessment/initial meetup between foster family/youth and volunteer/mentor and conduct training for volunteer groups/mentors.These can be held in the evenings or on weekends due to the volunteer/foster family availability.
Respond to all volunteer interest from website/direct email within 24 hours during the work week.
Build and maintain partnerships with local CPAs (child placement agencies) and other child welfare organizations.
Interview volunteers to find the best match within the [Chapter Name] Angels organization.
Gather foster family referrals and/or foster youth information including their background information, needs, and child information to determine the best volunteer match to meet their needs.
Ensure volunteers complete all on-board requirements. Serve as liaison between volunteer, foster family and placement agency.
Maintain case history records and prepare impact reports from testimonies of foster families, youth, and children served through programs.
Conduct ongoing monitoring of volunteer contact and tracking of relational outcomes for children/youth in the National Angels program.
Resolve program complaints and requests to change volunteer matching arrangements.
Create and send monthly tracking forms and newsletters with updates and provide program direction.
Identify and collaborate with other local partners to provide resources to families and youth referred to National Angels.
Attend and serve at events including fundraising, community awareness initiatives, events for families, youth, and children which often occur over weekends or evenings. These events include the Entrepreneur Workshop, Spring Break Family Camp, Summer Family Camp, Back to School Event, Annual Gala etc.
Supervise and mentor case management intern.

Knowledge, Skills and Abilities Required:

A qualified candidate will be a highly skilled communicator with strong interpersonal skills and abilities to quickly curate trust-based connections (including foster families, foster youth, volunteers, mentors, corporate partners, and other Charlotte Angels supporters). This person will possess knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and psychological needs.
Charlotte Angels is not a religious organization and accepts all people as they are. Case managers should demonstrate a spirit of inclusivity and acceptance of people from all backgrounds and walks of life.
A qualified candidate will be a self-starter who can work independently and manage multiple tasks simultaneously.
A qualified candidate will have the ability to be teachable in the different skills the job requires.

Work Context:

Part Time Case managers will manage 25 cases max. This position requires a mixture of working in a traditional office setting and traveling to agency locations, needs assessments, training and/or outreach events.

New hires will complete a training and on-boarding process with the National Angels Program Trainer.

Case managers will be required to attend certain events including fundraising, community awareness initiatives, events for families, youth, and children, training and needs assessments over weekends or evenings periodically.

Required: