Omni Healthcare Financial, LLC provides financing solutions to healthcare providers and individuals following personal injury events. Founded in 2002, Omni operates out of a corporate headquarters in Huntersville, NC. Through the Omni Healthcare and Glofin Funding brands, the Company provides medical lien funding and pre-settlement advances to underserved credit markets across the entire United States. The Company sources business through direct marketing and has an extensive business referral network that includes healthcare providers and law firms.

We're seeking a Care Coordinator to join our Huntersville, NC team.

ESSENTIAL FUNCTIONS:

• Review intake queue throughout the day, ensuring all potential new clients are contacted immediately
• Complete intake with prospective client, ensuring accurate and complete information is obtained
• Send required paperwork via text and/or email to new clients
• Accurately enter intake data into company case management software
• Communicate and collaborate with assigned Omni PreCare Medical Facility to ensure optimal service and efficient workflows are established
• Assist clients with facilitation of medical treatment
• Ensure transportation is offered and coordinated based upon individual client needs
• Monitor the client account confirming consistent flow of bills and records are received
• Help maintain client continuity of care
• Communicate with clients the importance of attending appointments
• Successfully underwrite and escalate underwriting reviews based upon company established parameters
• Notify client legal representatives should client become non-compliant
• Strive to provide solutions to our clients when challenges presented
• Adhere to department policies and procedures
• Establish and maintain positive rapport with clients, law firms, and medical facility personnel
• Provide outstanding customer service
• Endeavor to achieve a 5-star review in every interaction

COMPETENCIES:

• Excellent telephone and electronic communication skills
• Excellent customer service with eagerness to build relationships
• Self-motivated and self-directed prioritizing tasks
• Works well among a team environment
• Positive, multi-tasking, and ambitious attitude
• Detail and goal oriented
• Solution focused

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Huntersville, NC 28078