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JOB TITLE: Sales Associate (Pet Counselor)

REPORTS TO: General Manager

DRIVING POSITION: No

SUPERVISORY RESPONSIBILITIES: No

PAY TYPE: Hourly (Non-Exempt) / Commission Eligible

SUMMARY OF DUTIES:

Petland is looking for people with an unwavering love for animals who want to build and advance their career in a fun and rewarding environment. Join us to become an ultimate match maker, pairing furry, feathered, and scaly friends with their forever families. Our Pet Counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. For those customers who already have pets, they are dedicated enhancing the knowledge and enjoyment of the human-animal bond. Apply today and let Petland help you kick start your career in the pet industry.

POSITION DUTIES AND RESPONSIBILITIES:

Provides top-notch customer service and ensures the right pets go home with the right customers.
Educates customers on every pet’s basic needs.
Educates customers on the value of Petland pets (5-Step Sale, 4 Basic Needs, etc.) and the programs Petland offers customers to provide the best customer experience and peace of mind.
Maintains excellent animal husbandry for the pets by performing opening, daily and closing procedures and assisting in maintaining a clean, organized and safe store environment.
Assists in Community Service projects in and out of the store as needed.
Assists Animal Care Technicians with any additional animal care as needed.
Performs other related duties as assigned by management

REQUIRED SKILLS:

Customer Service
Teamwork
Communication
Motivation
Professionalism
Ethics
Time Management

REQUIRED EDUCATION AND/OR TRAINING:

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

Standing – Continually required to stand
Walking –Continually required to walk
Sitting - Occasionally required to sit
Travelling – Occasionally required to travel
Finger Dexterity - Continually required to utilize hand and finger dexterity
Climb, Bend, Balance, Stoop, Kneel or Crawl - Frequently required to climb, balance, bend, stoop, kneel or crawl
Talking/Hearing - Continually required to talk or hear
Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Lifting/Pushing/Carrying – Occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.

EEO Statement: Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Petland’s Department of Human Resources.